Hollie Rose Returns Policy

Change of Mind Returns

The Hollie Rose Boutique team wish to make your online shopping experience as hassle free as possible. So our return policy have been designed to get you the correct order to you as quickly and efficiently. 


Hollie Rose will offer a (online and in store) credit / exchange (for purchases made in Australia) for an item for change of mind if:

  • The garment has not been worn, altered and/or washed and is in a resalable condition.
  • The garment has not been damaged whilst in the customer's possession.
  • The customer has proof of the garment purchase from Hollie Rose.
  • The original swing ticket is attached to garment. 
  • We do not offer refunds for change of mind, wrong decision or incorrect size.

Please note, No returns on flash sales, sale items, swimwear and accessories.
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.

Hollie Rose Gift Cards, lay-bys and swimwear or earring purchases are not eligible for change of mind returns. Purchases returned to Hollie Rose must be returned within 7 days of purchase. Purchases returned to the Hollie Rose In-Store & Online purchases must follow the returns procedure and conditions stated below.

Faulty Garment Returns 

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. However Hollie Rose will offer a refund, repair, credit or exchange on any item purchased if the garment is:

  • Found to have  genuine manufacturers fault
  • The garment does not correspond to samples or descriptions given to the purchaser
  • The garment is unable to do what it is supposed to
  • If the original purchase was made on a credit or EFTPOS card, the refund itself must be credited to the original card used.

    If you received an item that you believe has a manufacturing fault, please contact us at courtney@hollieroseboutique.com and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.

    In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

    Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for refunds/exchange or credit notes. Please ensure you include the completed returns form slip (indicating if you would like to exchange or receive a credit note).
    This Returns Policy corresponds with consumer’s rights under Australian Consumer Law.

    E-Boutique Online Returns

    Our Online Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

    We understand if you change your mind, Hollie Rose will credit any items that you are not completely happy with in accordance with the requirements detailed in our terms and conditions. Goods must be returned in saleable condition and be received by our Boutique within 7 days from the order date. If you have changed your mind after purchasing earrings or swimwear for hygiene reasons we cannot offer you a credit however these may be returned if faulty. Please note that relevant shipping charges will be incurred for the cost involved in returning items, except in the case of faulty goods.

    Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    For faulty garment/warranty claims outside of the 7 day return period, please email your contact details with a description of the fault to courtney@hollieroseboutique.com . If possible please include your original invoice number and the garment style code. The garment style code can usually be located inside the garment attached to the care label. We will respond to your email within two business days and provide you with additional information so that the claim may be submitted and assessed. Alternatively for our Australian customers, you may take the faulty item back into Hollie Rose.

    International Online Returns

    Our Online Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

    We understand if you change your mind and Hollie Rose will credit any items that you are not completely happy with in accordance with the requirements detailed in our terms and conditions. Goods must be returned in saleable condition and be received by our distribution centre within 30 days from the order date. If you have changed your mind after purchasing swimwear or earrings for hygiene reasons we cannot offer you a refund, however these may be returned if faulty. Please note that return shipping costs are incurred by the customer, except in the case of faulty goods.

    Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Please note that refunds for online purchases can only be processed by returning the faulty item to the Hollie Rose E-Boutique store via the process detailed below, and are unable to be accepted or processed in-store.

    • To receive a credit/refund for any reason within 30 days of delivery, please ensure that you comply with the instructions below:
    • If the garment is being returned because you have changed your mind, make sure the item or items are in the same condition you received them in, with tags still attached. Items cannot be worn, washed or altered in any way. Failure to comply with these requirements will cause your return to be rejected and returned to you at your cost.
    • For any change of mind return, your item must be shipped within 14 days of the delivery date and shipped via a courier that will guarantee delivery within the 30 day timeframe.

    Please note ; that all returns must be received within 30 days from the date of delivery. If goods are not received at our store within this timeframe we may be unable to process your claim, and your garments may be returned to you at your cost, or goods may be forfeited.

    If a return is being processed in relation to a faulty garment, or the garment is not of acceptable or merchantable quality, is not fit for a particular purpose, does not match the description of the product, or does not match the sample of the product, the garment will be returned at Hollie Rose’s cost subject to these terms and conditions and providing return shipping instructions are strictly followed.