At Hollie Rose, we want you to love your purchase. If for any reason you are not completely satisfied, we offer returns under the following conditions.
CHANGE OF MIND RETURNS
We offer store credit or exchange for full-priced items returned within 14 days of receiving your order.
Items must be unworn, unwashed, and in original condition with tags attached.
Footwear must be returned in its original, undamaged shoebox.
We do not offer refunds for change-of-mind purchases, including incorrect sizing.
Store credit is valid for 12 months from the issue date and is exclusive of any paid postage costs.
Return shipping costs are the responsibility of the customer.
SALE ITEMS
All sale items, including promotional discounts, are final sale and cannot be returned unless deemed faulty.
FAULTY ITEMS
If you receive an item that is faulty or not as described:
Contact us within 14 days of receiving your order with images and a description of the issue.
If deemed faulty, we will offer a repair, replacement, or store credit at our discretion.
We do not offer refunds for faulty items.
Store credit is valid for 12 months from the issue date and is exclusive of any paid postage costs.
AUSTRALIAN CONSUMER LAW
In accordance with the Australian Competition and Consumer Commission, if the garment we have sent has a minor fault, we have the right to repair the fault and return the product to you.
If we believe the fault cannot be repaired, we will send a replacement product that matches your original purchase.
However, if we are unable to repair or replace your faulty item, we will issue store credit.
Please note: If you damage a garment (e.g., after wearing it, a button falls off or the zip breaks due to wear), we cannot accept garments back for exchange or store credit.
RETURN PROCESS
Email info@hollierose.com.au with your order number, reason for return, and any required images.
Once approved, return the item via tracked postage to:
Hollie Rose
334-336 High St, Maitland NSW 2320
Allow up to 5 business days for your return to be processed upon receipt.
Please ensure you include the completed returns form slip (indicating if you would like to exchange or receive a credit note).
This Returns Policy corresponds with consumers' rights under Australian Consumer Law.
EXCLUSIONS
Earrings, undergarments, and swimwear cannot be returned for hygiene reasons.
Items returned outside of the stated timeframes will not be accepted.
Hollie Rose reserves the right to deny returns that do not meet our policy conditions.
For any queries, please contact us at info@hollierose.com.au.
Thank you for shopping with Hollie Rose!